fbpx
+971-4-222-4516 / +971-6-574-4516 [email protected]

Home and Office Water Filtration Products

Discover

Industrial and Commercial Products

Discover

Sustainable water treatment solutions

Discover

Permatech: Water Treatment Company in Dubai, UAE

Permatech

Our Returns Policy lasts 15 days.  A Return Goods Authorization (RGA) number must be obtained from Permatech within 15 days of the invoice date before any returns can be shipped. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  All returns must be shipped prepaid with a copy of the RGA accompanying the return. Freight collect returns will not be accepted.

Manufacturers warranty applies to all products, please contact the manufacturer directly for warranty claims after 15 days from purchase date.  Returns on defective items determined to be in warranty will be replaced or repaired, and will be returned to the purchaser prepaid by surface freight. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a copy of your receipt.

 

Refunds

A customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 45days for the refund transfer to be completed.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded only credited.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for some other reason, send us an email at [email protected]

 

Shipping

To return your product, you should mail your product to: Damascus Road, Al Qusais, Building 23, Ground Floor Showroom – Dubai UAE.

Any claim for damages to your order during shipping or otherwise, must be made within 15 days. Check your order carefully when it’s received.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over AED 275, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Read more

Our Services

Installation, Maintenance & Commissioning

View details

Preliminary & Detailed Water Treatment Design

View details

RO Membranes off-site Cleaning & Restoration

View details

Related articles "an eye on the water industry"

19 September Understanding Reverse Osmosis (RO).

Installed at the kitchen sink:    An RO filtration system is installed at a single water connection and thus is called a point of use (POU) water filtration system. It can be installed on a wall or inside the cabinet under the kitchen sink. It can also be connected to the fridge and/or ice machine.

Read more
19 December The Life Journey of a Bottle of Water

Do you know that 7 litres of water are required to generate only a 1-litre bottle of water? And that this bottle travels thousands of miles to reach the consumer? Buying a bottle of water is an easy drink choice, but if you read on the life journey of a bottle you’ll most probably be […]

Read more
30 May New Website Announcement

We are happy to announce the launch of Permatech new website! www.permatech-me.com The website has been redesigned to improve user friendliness and better help you find the product, service and/or information you need.   Design and Navigation The design of the web pages and the structure of information have been changed to improve the overview […]

Read more
×
Hello 👋

Welcome to Permatech WhatsApp Bussiness, Your Water Treatment Specialists.

How can we help you today?

FREE UAE DELIVERY FOR ALL ONLINE ORDERS ABOVE 199 AED/- Dismiss